FAQs
Frequently Asked Questions
1. What types of products do you offer?
At Organiq Mart, we offer a wide range of products including natural & healthy items, organic foods, preservative-free items, home essentials, and more. Our focus is on high-quality, chemical-free products that promote a healthier lifestyle.
2. How do I place an order?
You can place an order directly through our website. Once your order is placed, our team will either confirm on whatsapp or call you to confirm the details and delivery slot. For non-perishable items being shipped , please ensure payment is made in advance.
3. What payment methods do you accept?
We accept the following payment methods:
- Jazzcash(Preferred)
- Cash on Delivery
4. What are your delivery charges and policies?
We offer nationwide delivery with flat charges of Rs.300* (subject to change). For detailed delivery rates and zones, please refer to our Shipping Policy. Our products can be shipped with advance shipping charges.
5. What is your return and refund policy?
We do not offer refunds on imported products. For more details, please refer to our Return and Refund Policy.
6. How can I check the status of my order?
You can check the status of your order via WhatsApp at +92 304 500 8648. Our customer service is available Monday to Saturday from 10am to 10pm.
7. Do you share or sell customer data?
No, we do not sell or share customer data with anyone. Your privacy is important to us.
8. Can I make changes to my order after it has been placed?
Once an order is confirmed and dispatched, changes cannot be made. Please contact us as soon as possible if you need to make any modifications before the dispatch.
9. Are your products organic?
We prioritize organic products wherever possible, but not all items may be certified organic. We ensure that all products are free from harmful chemicals and preservatives.
10. Do you offer gift cards?
Currently, we do not offer gift cards, but we are exploring this option for the future. Stay tuned for updates!
11. How can I get in touch with customer support?
For any inquiries or assistance, you can reach out to our customer support team via WhatsApp at +92 304 500 8648